許多身在海外的華人家庭在選購小雲電視盒子時，最關心的往往是包裹幾時寄出、幾時送到屋企，以及會否產生額外關稅。作為SVICLOUD 原廠（SVI.STUDIO）官方授權經銷商，我們整理了關於海外直郵時效、發貨安排與快遞查詢的完整指引，解答你對物流的所有疑問。
When ordering a media player overseas, understanding svicloud shipping delivery time tracking is essential for planning your home entertainment setup. As an official SVICLOUD distributor authorized by the manufacturer, SVI.STUDIO, we have compiled this comprehensive guide covering dispatch schedules, international express delivery windows, customs policies, and live order tracking.
發貨時間表與出貨準備 / Order Dispatch Timelines and Processing
在收到閣下的訂單後，我們的倉庫團隊會盡快安排核對與包裝。所有電視盒子主機訂單（包括旗艦機型 SVICLOUD 15P 以及 SVICLOUD 10P+）均會在 1 至 2 個工作天內完成出庫並交予國際快遞公司。
Once your order is confirmed, our warehouse team prepares the parcel. All TV box orders—including the flagship SVICLOUD 15P and SVICLOUD 10P+—dispatch within 1 to 2 business days and are handed over directly to express couriers.
在包裝過程中，我們會根據閣下收件國家自動匹配適用的電源插頭規格（例如美規、英規、歐規或澳規），隨機附送 Type-C 5V/2A 電源供應器及 HDMI 線，確保開箱即可接駁使用。
During fulfillment, we match the bundled Type-C 5V/2A power adapter plug to your destination region (such as US, UK, EU, or AU standards), along with the HDMI cable, ensuring immediate hardware readiness upon arrival.
- 電視機頂盒主機：1 至 2 個工作天內發貨，採用國際快遞專線。
TV box units: Dispatched within 1-2 business days via express courier. - 獨立配件訂單：採用標準掛號郵遞，發貨後約需 6 至 12 天送達。
Standalone accessories: Shipped via standard tracked delivery, typically 6-12 days.
國際快遞配送時間（美加、英澳、紐西蘭及日本） / International Express Transit Times by Destination
電視盒子主機包裹寄出後，一般情況下快遞運送時間約為 3 至 6 天。我們主要服務美國、加拿大、英國、澳洲、紐西蘭、日本、歐盟各國及新加坡的客戶，航班直飛與清關高效，縮短等待時間。
After dispatch, international express transit for TV boxes typically takes 3 to 6 days. We regularly serve households across the United States, Canada, the United Kingdom, Australia, New Zealand, Japan, the EU, and Singapore with efficient customs routing.
各主要國家的常規運送時間如下：
Typical delivery windows for key regions are summarized below:
- 英國及歐洲主要城市：一般約 3 至 5 個工作天送達。
United Kingdom and major European destinations: Typically 3 to 5 business days. - 美國與加拿大：一般約 3 至 6 個工作天送達。
United States and Canada: Typically 3 to 6 business days. - 澳洲與紐西蘭：一般約 4 至 6 個工作天送達。
Australia and New Zealand: Typically 4 to 6 business days. - 日本及新加坡：一般約 3 至 4 個工作天送達。
Japan and Singapore: Typically 3 to 4 business days.
關稅政策與清關費用說明 / Customs Duties and Import Taxes Policy
為免海外客戶面對複雜的稅務問題，我們為寄往美國、加拿大、英國、澳洲、紐西蘭、日本、歐盟各國、挪威、瑞士及列支敦斯登的訂單提供包稅服務。包裹的進口關稅及增值稅已包含在內，收件時無需額外繳納稅費。
To provide a seamless buying experience, import duties and taxes are included for shipments to the United States, Canada, the United Kingdom, Australia, New Zealand, Japan, EU member states, Norway, Switzerland, and Liechtenstein. You will not face unexpected import tax demands upon arrival.
需要留意的是，部分遠離快遞常規派送網絡的偏遠地址，快遞公司可能會收取偏遠地區附加費。詳細條款請參閱我們的 配送政策。
Please note that a courier remote-area surcharge may apply separately if the destination address falls outside standard courier delivery zones. Full details can be reviewed in our Shipping Policy.
如何追蹤你的包裹狀態 / How to Track Your Shipment
當包裹交由快遞公司攬收並完成初次掃描後，系統會自動向閣下下單時填寫的電郵地址發送出貨通知，內附專屬快遞追蹤號碼與物流查詢連結。
Once your parcel is picked up by the international courier and scanned into the logistics network, an automated email notification containing your express tracking number and tracking link is sent to your email address.
閣下亦可隨時前往我們的 訂單追蹤頁面，輸入訂單號碼或追蹤編號，實時掌握航班進度、抵港清關狀態及當地派送動態。如有任何派遞疑問，亦可隨時透過 WhatsApp 或電郵聯絡我們的支援團隊。
You can also visit our Track Order page at any time to input your order or tracking number and view real-time updates from flight departure to customs clearance and final home delivery.
售後保養與客戶支援服務 / Warranty and Customer Support Assurance
所有在 SVICloudNet 購買的小雲盒子均享有一年官方硬件保養。若主機在使用過程中出現非人為硬件故障，客戶只需提供相片或影片核實，我們即會直接寄出更換新機，無需客戶先將舊機寄回海外。詳情請瀏覽 售後保養條款。
Every SVICLOUD TV box purchased from SVICloudNet is backed by a one-year hardware warranty. If a hardware fault occurs, verifying the issue with a photo or video allows us to send a replacement unit without requiring you to return the original unit first. Terms are explained in our Warranty Policy.
我們的客服系統提供 WhatsApp 24/7 自動回覆，真人客服團隊則於英國時間 04:00-19:00（美東 23:00-14:00 / 美西 20:00-11:00）在線值班，亦歡迎發送電郵至 shop@svicloudnet.com 查詢任何物流與技術問題。
Our support system features automated 24/7 WhatsApp assistance, while live staff are on duty between UK 04:00-19:00 (US Eastern 23:00-14:00 / US Pacific 20:00-11:00). You may also email shop@svicloudnet.com for any inquiries regarding delivery or device setup.
延伸閱讀 / Related Reading
- 配送政策詳情 | Shipping Policy
- 實時訂單追蹤 | Track Your Order
- 小雲盒子 15P 規格 | SVICLOUD 15P Specifications
- 售後保養條款 | Warranty Terms
支援與教學 / Support & Guides
- 查詢訂單 — Track Your Order
- 小雲盒子完整安裝教學 — Complete Setup Guide
- 問題排解 — Troubleshooting
- 售後服務與保固 — After-Sales & Warranty
